CLIENT/PATIENT RESOURSES

Schedule an Appointment

To schedule a patient/client appointment, please call 813.803.7070

To save time when coming to our office for your first appointment -

All clients will need to take the time to fill out in full your new patient forms and medical history. Accurate and complete information is critical to your care, and best assists your health care provider in coming up with the most effective treatment plan for your condition. Please bring a form of ID, insurance card (if applicable), diagnostic reports, x-rays, and prescription information from your physician, if possible.

If you have not completed your forms in advance, please arrive 30 minutes prior to your scheduled appointment time to prevent shortened treatment time. Otherwise, arrive at least 5 minutes before your appointment start time.

Personal Training Clients and Group Class Attendees may fill out the online. It does not work when on mobile, desktop is preferred. There is a printable option also provided.

To Cancel or reschudule an Appointment

The ExerScience Center operates on a scheduled hourly appointment basis for Physical Therapy and private training sessions. Therefore, when canceling or rescheduling an appointment, the client is required to provide MORE than 24-hour notice.

A “No Show” is a patient who fails to appear for a scheduled appointment without providing a 24 hour cancellation notice. Further, a rescheduled appointment that is less than the 24 hour cancellation notice is still considered a cancellation and is treated as such. The client will be charged in full for that missed session. This fee will be expected to be paid at your next scheduled visit.

This fee is not covered by your insurance and it will be your responsibility to pay no matter what type of coverage that you have. If the fee is not paid, you will be billed, and this balance is subject to collections.

Exceptions will only be considered in the case of a medical emergency accompanied by a doctor’s note. There is a no refund policy, a credit will be issued for a future date. A doctor’s note stating you are cleared to continue is required.

For Membership Clients -

When canceling or rescheduling an appointment, the client is required to provide 5 business days’ notice or will lose the session.

If the client is a no show, tries to reschedule, or cancel less than 5 business days to the scheduled time, a loss of session will incur and will not be rescheduled, refunded, or credited.

If you need to cancel or reschedule a session, please contact The ExerScience Center at info@theexersciencecenter.com or 813.803.7070.

View the full list of Policies.

Acceptable Payment Options

Payment Options

Payments must be made in FULL before starting any training or classes.

Private Pay
Accepted Credit Cards: VISA, Master Card, American Express, Discover
Accepted Debit Cards: Visa & MasterCard
PIP Claims

Health Savings Account (HSA) - Reimbursement 100%
*Out of Network - Reimbursement up to 70%
Discount Packages are available for Personal Training
Zen Power Pass - 10 fitness classes for $100 (saving of $50)
The ExerScience Center Gift Cards and Gift Certificates

* Review Billing and Insurance policy

Billing and insurance

Billing and Insurance

Payments must be made in FULL before starting any training or classes.

We are an out-of-network provider at the moment.

We recommend patients contact their insurance company to find out what their out-of-network benefits include, so they know what to expect regarding reimbursement.

Here are some questions for them to ask:

Do I have out-of-network benefits?
Do my out-of-network benefits include physical therapy?
What is my out-of-network deductible?
Once my deductible is met, what percentage is reimbursed?
What is my out-of-pocket amount for my out-of-network benefits?
Are there any forms I need to complete online and fax in with my invoice?
Clarify the mailing address that the claim needs to be sent to.
Any other requirements needed for reimbursement?

Patients may need to complete forms from their insurance company and mail them in with the therapy session invoice and insurance cover letter.

The patient is responsible for payment at the time of service. See payment options. The patient will be responsible for paying at the time of service and can submit for reimbursement to their insurance company.